Shipping policy

itSlife Nails

Please note: processing time and shipping time are different. Processing time is the time needed to create your nails before they are shipped.

Last updated: March 2026

Thank you for shopping with itSlife Nails. Each set of nails is handmade and made to order, so please review our shipping information below before placing your order.

Order Processing

All nail sets are made to order.

Please allow 3-7 business days for your order to be designed, created, and prepared for dispatch.

Processing times may be slightly longer during busy periods, holidays, or new product launches.

Once your order has been completed, it will be shipped according to the shipping option selected at checkout.

Shipping Options

Shipping rates and delivery options will be calculated at checkout.

Typical UK delivery options may include:

Standard Delivery

Estimated delivery time: 2-4 business days

Tracked Delivery

Estimated delivery time: 1-3 business days

Please note that delivery times are estimated and not guaranteed.

Shipping Delays

Once your order has been shipped, itSlife Nails is not responsible for delays caused by postal services or courier companies.

Delays may occur due to:

  • High postal demand
  • Weather conditions
  • Postal strikes
  • Custom processing (for international orders)(not available at the moment)

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, itSlife Nails cannot guarantee replacement or refund.

If you notice an error in your address, please contact us immediately before your order is dispatched.

Lost or Missing Parcels

If your parcel appears to be lost, please contact us and we will assist in opening a claim with the shipping carrier.

We may require customers to wait until the shipping carrier officially declares the parcel lost before a replacement or refund can be issued.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damage.

We will review the issue and arrange a replacement or refund where appropriate.

International Shipping

If international shipping is offered, delivery times will vary depending on destination.

Customers are responsible for any custom fees, import duties, or taxes required by their country.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: itslifenails@gmail.com

Business Name: itSlife Nails

We aim to respond within 24-48 hours.