Contact information
itSlife Nails
Last updated: March 2026
At itSlife Nails, we value every customer and aim to provide helpful questions or concerns regarding your order, we are here to help.
How to Contact Us
For all customer enquiries, please contact us using the following method:
Email: itslifenails@gmail.com
Business Name: itSlife Nails
When contacting us about your order, please include:
- Your order number
- The name you used at checkout
- A clear description of the issue
- Photos (if applicable)
Providing this information helps us to resolve your enquiry as quickly as possible.
Customer Service Hours
Customer support is available:
Monday - Friday
Response time: within 24-48 hours
Messages sent during weekends or holidays may take slightly longer to receive a response.
Order Enquiries
If you have questions about:
- Order status
- Shipping updates
- Custom sizing
- Product information
Please contact us and we will be happy to assist you.
Please note that processing time is separate from shipping time, as all nails are handmade and made to order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the issue
- Photos of the packaging and the item received
We will quickly review the issue and work with you to resolve it as quickly as possible.
Respectful Communication
We aim to provide a positive and respectful experience for all customers.
We kindly ask that all communication remains respectful. Harassment, abusive language, or threatening behaviour will not be tolerated and may result in refusal of service.
Social Media Enquiries
While you may message us through social media, the fastest way to receive support is by email.
Business Information
Business Name: itSlife Nails
Customer Support Email: itslifenails@gmail.com